Privacy Policy

Who We Are

OLU HVAC is an HVAC service company serving Mississauga and surrounding areas. We provide heating, cooling, AC installation, AC replacement, repairs, maintenance, water heater service, and related HVAC services.

What Information We Collect

We collect information that people choose to send to us when they request a quote, ask a question, book service, call us, email us, send a message, or submit a form.

This may include:

• Name
• Phone number
• Email address
• Service address or service area
• HVAC service request details
• Preferred contact time
• Any message or project details submitted by the user

Facebook Lead Ads and Instant Forms

When you submit a Facebook Lead Ad or Instant Form for OLU HVAC, Meta or Facebook may send us the information you entered in that form. This can include your name, phone number, email address, service area, and details about your AC install, AC replacement, HVAC quote, repair, or service request.

We use that information to respond to your request and contact you about the HVAC service you asked about.

Website Forms, Calls, Emails, and Messages

We may collect information when you use a website form, call our phone number, email us, text us, or send a message through another contact method. We use this information to understand what you need, respond to you, schedule work, and provide customer support.

How We Use Information

OLU HVAC may use submitted information for:

• Responding to quote requests
• Contacting leads about AC installs, AC replacement, HVAC service, repairs, maintenance, and related services
• Scheduling estimates or service calls
• Customer support
• Internal tracking and lead management
• Improving advertising and website performance

How Information May Be Shared

We may share information only when needed to run our business, respond to requests, or meet legal requirements. This may include sharing information:

• With OLU HVAC staff or representatives
• With service providers used to manage leads, communications, websites, forms, CRM, advertising, analytics, or hosting
• With platforms like Meta or Facebook when users submit Facebook Lead Forms
• When required by law

OLU HVAC does not sell personal information.

Cookies and Tracking

Our website may use cookies, analytics, pixels, or advertising tools to understand website traffic, measure ad performance, improve the website, and improve marketing. These tools may collect information such as pages visited, browser type, device type, and general activity on the site.

Consent to Contact

By submitting a form or request, you agree that OLU HVAC may contact you by phone, text, or email about your request. Message and data rates may apply for text messages.

You can opt out of marketing emails by using the unsubscribe instructions in the email. You can opt out of text messages by replying STOP or by asking us to stop contacting you by text. We may still contact you when needed to respond to an active service request.

Data Retention

OLU HVAC keeps personal information only as long as reasonably needed for business, legal, customer service, lead management, or service record purposes.

Your Rights

You can request access to your personal information, ask us to correct it, or ask us to delete it by contacting OLU HVAC. We may need to keep certain records when required for business, legal, safety, or service history reasons.

Contact OLU HVAC

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact OLU HVAC:

• Phone: (437) 999-4242
• Email: service@oluhvac.ca
• Address: 7433 Sigsbee Dr, Mississauga, ON L4T 3S5